Frequently Asked Questions

What is Nam Jewels jewellery made of?

Every Nam Jewels piece is crafted on a stainless steel base with 18K gold plating. Our jewellery is anti-tarnish, waterproof and skin-friendly, so it is safe for everyday wear and gentle on sensitive skin.

Will the gold plating fade or turn my skin green?

No. Our pieces are anti-tarnish and made on a stainless steel base, so they will not turn your skin green. With normal care the plating holds its colour well — avoid direct contact with perfume, sanitiser, chlorine and harsh chemicals, and store each piece in its pouch when you are not wearing it.

Is the jewellery waterproof?

Yes. Our jewellery is waterproof, so you do not need to worry about washing your hands, getting caught in the rain or sweating while wearing it. We still recommend removing your pieces before swimming in chlorinated pools or the sea, as prolonged exposure shortens the life of any plating.

How do I care for my jewellery?

Put your jewellery on last, after perfume, lotion and hairspray, and take it off first. Wipe it gently with a soft dry cloth after wearing, and store each piece separately in its pouch or box to prevent scratching.

Where do you ship, and how much does shipping cost?

We currently ship across India only — we do not offer international shipping at this time.

Shipping is free on every order, with no minimum order value. There is no extra charge for either prepaid or Cash on Delivery orders.

How long will my order take to arrive?

Orders are processed and dispatched within 1–3 business days. After dispatch, delivery typically takes a further 3–7 business days depending on your location.

Personalised, customised, made-to-order and pre-order pieces may take longer; where this applies it is noted on the product page.

Delivery timelines are estimates and can be affected by weather, public holidays, courier delays and other events outside our control.

Do you offer Cash on Delivery?

Yes, Cash on Delivery is available across India at no additional charge. We also offer an extra 5% off on prepaid orders if you would prefer to pay online.

How do I track my order?

As soon as your order is dispatched we send tracking details by email, SMS and WhatsApp. You can use the tracking link to follow your parcel at any time. Please quote your order number if you contact us about a delivery.

What is your return and exchange policy?

Because of the nature of jewellery, and for hygiene and quality-control reasons, we do not accept returns or offer refunds for change of mind, personal preference or incorrect selection.

If your item arrives damaged, defective or incorrect, contact us within 48 hours of delivery and we will arrange an exchange or replacement. Items must be unused, unworn and returned in their original packaging.

What do I need to send when reporting a damaged or incorrect item?

To help us resolve it quickly, email namjewelsofficial@gmail.com within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the product you received
  • Photographs of the packaging
  • A clear unboxing video showing the package being opened and the issue

The unboxing video is essential — without it we are unable to process an exchange.

Do you offer gift packaging?

Yes. Every order arrives in premium Nam Jewels packaging, ready to gift — no extra wrapping needed.

How can I contact you?

Email namjewelsofficial@gmail.com or call +91 60025 62158.

Our support hours are Monday to Saturday, 9:00 AM – 10:00 PM IST. Please quote your order number so we can help you faster.