Refund policy
Return & Refund Policy
Nam Jewels
At Nam Jewels, your satisfaction is our priority. We take great care in ensuring high quality standards for our products and that they reach you in good condition. We create each piece with great care and precision. We are committed to minimising waste and follow a mindful approach to production. To help us optimise our inventory and reduce unnecessary waste, we encourage you to reach out to us at namjewelsoffcial@gmail.com before placing your order with any questions or concerns regarding design, fit, or material.
1. Order Cancellation
- Once an order has been placed, it **cannot be canceled** under any circumstances.
- We request you to review your cart and details carefully before confirming the purchase.
2. No Returns or Refunds
- We do not accept returns or offer refunds for any products once sold.
- Please ensure that you review your order carefully before placing it.
3. Exchange Policy for Defective or Damaged Products
- If you receive a product that is defective, damaged, or incorrect, you may request an exchange.
- To be eligible, you must notify us within **48 hours of receiving the product** by writing to **namjewelsofficial@gmail.com** with clear images and your order details.
- Once your exchange request is approved, we will arrange for a replacement of the same item.
- The product must be unused, in its original packaging, and with all tags intact.
- Exchange will be processed only after the returned item passes our quality inspection.
4. Non-Exchangeable Items
- Custom-made, personalized, or engraved items cannot be exchanged.
- Items purchased during a sale or with a discount are not eligible for exchange unless damaged or defective.
5. Return Shipping for Exchanges
- If the exchange is approved, we will provide return instructions.
- In case of a defective or wrong item, we will cover the return shipping charges.
6. Contact Information
For any exchange-related queries or concerns, please contact us at:
Nam Jewels
✉️ namjewelsofficial@gmail.com