Shipping policy
At Nam Jewels, every order is packed with care and delivered through trusted courier partners. We aim to make your shopping experience smooth, transparent, and hassle-free from the moment you place your order until it reaches you.
1. Shipping Locations
We currently ship across India. At present, we do not offer international shipping.
2. Shipping Charges
We offer FREE shipping on all orders across India, with no minimum order value required.
There are no additional shipping charges for prepaid or Cash on Delivery (COD) orders.
3. Order Processing
All confirmed orders are generally processed and dispatched within 1–3 business days.
For personalised, customised, made-to-order, or pre-order products, processing timelines may vary and will be mentioned on the respective product page wherever applicable.
Once your order has been dispatched, tracking details will be shared with you via email, SMS, WhatsApp, or other available communication channels.
4. Delivery Timeline
Orders are typically delivered within 3–7 business days after dispatch, depending on the delivery location.
Delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, public holidays, courier delays, strikes, operational disruptions, or other unforeseen events.
5. Order Tracking
Once your order has been shipped, you will receive tracking details that can be used to follow the delivery status of your order.
6. Shipping Address
Customers are requested to provide complete and accurate shipping information, including the correct address, PIN code, and contact number.
Nam Jewels will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided at the time of placing the order.
7. Delivery Attempts & Return to Origin
Our courier partner may make multiple delivery attempts depending on their service policy.
If an order is returned to us due to an incorrect address, customer unavailability, refusal to accept the parcel, or unsuccessful delivery attempts, any subsequent re-shipping will be subject to confirmation with our team.
8. Packaging
Every Nam Jewels order is carefully packed to ensure that your jewellery reaches you safely and in perfect condition.
If you notice that the outer package has been significantly damaged or tampered with at the time of delivery, we recommend refusing the parcel and contacting us immediately at namjewelsofficial@gmail.com.
9. Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us at namjewelsofficial@gmail.com with your order number.
Our team will coordinate with the courier partner to investigate the shipment and assist you accordingly.
Contact Us
For any questions regarding shipping or delivery, please contact us at:
Email: namjewelsofficial@gmail.com
Our team will be happy to assist you.