Privacy policy

Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:

  • Name: Namjewels
  • Designation: Grievance Officer
  • Email: namjewelsofficial@gmail.com
  • Address: P&N Atelier LLP (Nam Jewels), Gayatri Kunj, House No. 17, Chitralekha Lane, Supermarket, Dispur, Guwahati, Assam – 781006, India

You may contact the Grievance Officer with any complaint regarding the processing of your personal data or the handling of your data-protection request. We will acknowledge your complaint within 48 hours and endeavour to resolve it within one month of receipt.

Consent and Withdrawal of Consent

Where we rely on your consent to process your personal data — for example, to send you marketing communications by email, SMS or WhatsApp — that consent is given freely and can be withdrawn at any time.

You may withdraw your consent by clicking the unsubscribe link in any marketing email, replying STOP to a marketing message, or writing to us at namjewelsofficial@gmail.com. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal, and we may continue to send you transactional messages relating to your orders.

How Long We Keep Your Information

We retain your personal data only for as long as it is needed for the purpose it was collected for, or for as long as the law requires:

  • Order and transaction records (including invoices and tax records) — retained for the period required under applicable tax and company law, currently at least 8 years.
  • Account information — retained for as long as your account remains active, and deleted on request unless we are required to keep it.
  • Marketing preferences — retained until you withdraw consent, plus a short record of the withdrawal itself so that we can honour it.
  • Customer support correspondence — retained for 3 years from the date of the last communication.

Where data is no longer required for any of the above purposes, it is deleted or anonymised.

Your Rights Under Indian Law

If you are located in India, in addition to the rights described above, the Digital Personal Data Protection Act, 2023 gives you the right to:

  • obtain a summary of the personal data we process about you and the processing activities we undertake;
  • obtain the identities of any other parties with whom your personal data has been shared, and the categories of data shared;
  • request correction, completion, updating or erasure of your personal data;
  • nominate another individual to exercise these rights on your behalf in the event of your death or incapacity; and
  • have your grievances redressed by us before approaching the Data Protection Board of India.

To exercise any of these rights, write to us at namjewelsofficial@gmail.com. We may ask you to verify your identity before we act on your request.